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1. Why is my water bill being estimated?

We can no longer read your meter remotely. There can be a variety of reasons as to why your meter cannot be read remotely. Please set up an appointment with our meter reader to have your water meter programmed using the following link: https://calendar.app.google/Su5qwGAYVZW2MTTZ7

2. How can I make a payment for my water and sewer or sanitation bill?

We offer 3 ways to make a payment:

• Online
• Mail
  • 62 Civic Center Plaza
    Poughkeepsie, NY 12601
    Attention: Finance Department
• Drop Box
  • Located outside of the Police Station Main Entrance, on the corner of Mansion Street and Columbus Drive
  • Drop Box Location: Google Map

Please note: We do not take payments over the phone.

3. Why is the payment website saying "there was a problem verifying the information provided. Please try again"?

When making payments online you will need to enter the account number and name exactly as it appears on the bill. Do not enter any spaces after the name or account number.

4. Why am I being charged a late fee on my Water & Sewer or Sanitation payment when the payment was sent on time using my bank’s Bill Pay?

Bill Pay payments made by banks and credit unions are physical paper checks mailed from payment processing centers.  The envelopes containing these checks do not have U.S. postmarks since these institutions typically utilize pre-sorted first class or bulk mail permits.

Banks don’t guarantee that these payments will arrive on time.  If your payment is not received by the due date, it will be considered a late payment.  Only official postmarks made by the U.S. Postal Service will be accepted as a payment date.  If you use your bank’s Bill Pay service, it’s best to send your payment early.   

To ensure that your payment is on time, please consider using the e-check or auto-pay services available in the payment portal.  E-check is similar to a wire transfer and usually takes 2 to 3 days to process. The fee for e-check is $1.75.

5. When are my utility bills due?

Water Bills - Due Dates:

• January 15th
• April 15th
• July 15th
• October 15th

Sanitation - Due Dates:

• March 15th
• May 15th
• August 15th
• October 15th

6. How can I request a final water read?

To complete a final water read, please email or fax the following information:

• Attorney’s fax/email
• Billing address
• Closing date
• New owners name

Email Water and Sewer Billing

Fax: 845-451-4028

7. Why am I receiving a water bill when no water was used this quarter?

Each meter is assigned a minimum bill. For example, a 5/8 meter is billed the minimum of $72.55 when 0 to 7 units are used. The minimum units and rates associated with each meter size is available on the Finance Department home page.

8. How do I update the name or mailing address for my utility bills?

Please send an email to Water and Sewer Billing instructing us to update the name and billing address. Please include the property address and account number. In the email please advise if the update is for water, sanitation, or both. To update the name into a tenants account the outstanding balance must be paid in full.

9. Will my water get turned off if I don’t pay my water bill?

If the balance for your water account is not paid in full by early December, it will be added to your property taxes for next year. We will not shut off your water. If the sanitation balance is not paid in full by December 31st, it will be added to your property taxes for the following year.