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Please send an email to Water and Sewer Billing instructing us to update the name and billing address. Please include the property address and account number. In the email please advise if the update is for water, sanitation, or both. To update the name into a tenants account the outstanding balance must be paid in full.
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We can no longer read your meter remotely. There can be a variety of reasons as to why your meter cannot be read remotely. Please set up an appointment with our meter reader to have your water meter programmed using the following link: https://calendar.app.google/Su5qwGAYVZW2MTTZ7
We offer 3 ways to make a payment:
Please note: We do not take payments over the phone.
When making payments online you will need to enter the account number and name exactly as it appears on the bill. Do not enter any spaces after the name or account number.
Bill Pay payments made by banks and credit unions are physical paper checks mailed from payment processing centers. The envelopes containing these checks do not have U.S. postmarks since these institutions typically utilize pre-sorted first class or bulk mail permits.
Banks don’t guarantee that these payments will arrive on time. If your payment is not received by the due date, it will be considered a late payment. Only official postmarks made by the U.S. Postal Service will be accepted as a payment date. If you use your bank’s Bill Pay service, it’s best to send your payment early.
To ensure that your payment is on time, please consider using the e-check or auto-pay services available in the payment portal. E-check is similar to a wire transfer and usually takes 2 to 3 days to process. The fee for e-check is $1.75.
Water Bills - Due Dates:
Sanitation - Due Dates:
To complete a final water read, please email or fax the following information:
Email Water and Sewer Billing
Each meter is assigned a minimum bill. For example, a 5/8 meter is billed the minimum of $72.55 when 0 to 7 units are used. The minimum units and rates associated with each meter size is available on the Finance Department home page.
If the balance for your water account is not paid in full by early December, it will be added to your property taxes for next year. We will not shut off your water. If the sanitation balance is not paid in full by December 31st, it will be added to your property taxes for the following year.